Position:  

Dental Director/Lead Dentist 

Status:  Full-Time 

Qualifications 

A full time position responsible for administering, maintaining and expanding a program of primary (and in selected instances, secondary care) and preventive dental care in a community health center setting. The Dental Director supervises the dental staff of the community health center and represents the dental staff to the Chief Executive Officer. The Dental Director also provides dental advice and counsel to the Chief Executive Officer and the Williamson Health and Wellness (WHWC) Board of Directors.   

Responsibilities 

• Examines individuals requesting care, diagnoses their dental/oral conditions, prescribes and carries out, or directs others in carrying out, appropriate dental/oral treatment, or refers individuals for specialty consultation or treatment in conformance with approved clinical protocols and guidelines.  

• Records patient-dentist transactions as they occur in the patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, the condition of the patient and the care or treatment provided. In addition, the Dental Director shall complete referrals, data collections instruments and other records or paper works as shall be required from time to time by the clinic.  

• Educates individuals in the nature of oral health related conditions and in the general promotion of oral health related disease prevention.  

• Serves on the dental staff and other center committees as assigned. Serves as Chair of the Dental Department’s Quality Improvement committee and Peer Review Committee.  

• Prepares and submits monthly written reports on Dental Department issues, concerns, program status, initiatives, and progress to the Chief Executive Officer and the Board of Directors. Prepares specific reports as requested by WHWC’s Chief Executive Officer. 

• Assists in the provision of continuing education, on-the-job training, and the orientation of community health center staff as requested. 

• Designs, develops, and implements appropriate Dental Department policies, protocols and procedures which are in compliance with the most current accepted professional standards. 

• Assists in the provision of technical assistance and health education to the community as requested.  

• Assists in the preparation of an operating budget for the Dental Department and in conjunction with the Chief Financial Officer and the oversees compliance with the Dental Department’s budget. In addition, the Dental Director shall prepare special grant and project budgets as required to meet the goals of the clinic. 

• Participates in short and long term program planning for the Dental Department and the agency, including development of goals and objectives.  

• Provides consultation to the Chief Executive Officer and the Board of Directors regarding dental and oral health issues. 

• Travels when necessary to fulfill the clinic’s needs and attends meetings as necessary to represent the clinic and/or the Dental Department. 

• Participates in the preparation of grant applications for the clinic and assumes primary responsibility for developing and implementing the clinics dental health care plan.  

• Assists in the coordination and integration of the clinic’s dental programs and services with other corporate programs and services for the welfare of the clinic’s patients.  

• Performs periodic evaluations of all Dental Department professional providers as directed by the policy of the clinic. 

• Supervises, advises, counsels and disciplines all Dental Department professional providers in conjunction with the Chief Executive Officer of the clinic and approves leave status for Dental Department professional providers and ancillary staff.  

• Responsible for personal as well as Departmental full compliance with all applicable federal, state, local and center rules, regulations, protocols and procedures governing the practice of dentistry and the clinical provision of dental care as well as those relating to, but not limited to, personnel issues, work place safety, public health and confidentiality.  

• Participates in recruitment/retention activities of the clinic as necessary.  

• As directed by the Chief Executive Officer, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.  

Education and Training 

• Graduation from an accredited dental school. 

• Completion of an accredited general practice residency program is preferred.  

• Unrestricted license to practice dentistry in the State of West Virginia. 

• Knowledge of public health principles and practices preferred.  

• Administrative, management, PI, and budget development experience preferred.  

• Excellent interpersonal and written communication skills required.  

• Ability to maintain appropriate clinical privileges required.  

• FTCA coverage or private professional malpractice insurance obtainable  

Position Title:  Phlebotomist  

Status: Full- Time  

Position Summary:  Performs venipunctures and skin punctures competently and expediently.  Has thorough knowledge of test requirements, assists in Clinical Laboratory as needed.  Responsibilities include bleeding time tests, blood cultures, blood samples.  Participates in performance improvement activities. 

MAJOR DUTIES AND RESPONSIBILITIES: 

• Responsible for consistently draws blood competently and expediently with as little patient discomfort as possible. 

• Responsible for identifying the patient – comparing patient information on the requisition to the patient’s identification band before venipuncture is performed. 

• Responsible for displaying courteous, professional manner towards patients and co-workers. 

• Responsible for performing all aspects of patient care in an environment that optimizes patient safety. 

• Responsible for labeling and recording all test tubes, logs procedures, files paperwork. 

• Supports and maintains a culture of safety and quality. 

• Responsible for being knowledgeable about which color top tube to use and the volume of blood needed – knows test requirements. 

• Follows Standard Precautions at all times. 

• Responsible for disposal of all sharps in a rigid sharps disposal container. 

• Cleans and restocks venipuncture trays.  Maintains work areas.  Orders supplies when needed. 

• Completes duties in a time efficient manner. 

• Assists laboratory technician, does clerical work when needed. 

• Follows policies and procedures for the Clinical Laboratory and the hospital. 

• Completes all other duties as assigned by management.  

PROFESSIONAL REQUIREMENTS:  

• Completes annual education requirements. 

• Maintains regulatory requirements. 

• Maintains patient confidentiality at all times. 

• Reports to work on time and as scheduled, completes work within designated time. 

• Wears identification while on duty, uses computerized punch time system correctly. 

• Actively participates in performance improvement and continuous quality improvement (CQI) activities. 

• Complies with all organizational policies regarding ethical business practices. 

• Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department. 

REGULATORY REQUIREMENTS:  

• High school graduate or equivalent. 

• Medical Assistant or Phlebotomy certification preferred. 

• Eighty (80) hours of training in the proper procedure to be employed in the performance of venipuncture and skin punctures under the supervision of the Chief Medical Technologist. 

Status: Full-time

Supervisor/Accountability:  Reports to Billing Manager; Collaborates across the agency

Position Summary

The Billing Specialist is responsible for serving as an integral part of a clinical team with the core responsibilities of collecting, posting, and managing account charges and payments. The Billing Specialist is also responsible for the submission of medical claims and must be well-versed in insurance matters. The Billing Specialist is responsible for performing clerical procedures related to verifying insurance information and benefits verification and obtaining authorization for behavioral health and SUD/OUD services in accordance with established rules procedures, specified time frames, and regulatory requirements. The Specialist processes clinical information in a timely manner to prevent treatment delays and to avoid denials from third-party payers and maintain confidentiality of patient information.

Duties and Responsibilities

• Processes benefit verification and authorization for all new referrals with speed and accuracy.
• Process PA renewal requests by matching existing patient data with system data for clinical review
• Enter authorization into EMR
• Confirm eligibility of clients with the insurance company
• Manage correspondence with insurance companies and consumers as required
• Review accuracy and completion of authorizations to ensure all supporting documents are present.
• Collaborate with other departments to assist in obtaining pre-authorizations accordingly.
• Review denials and submit appeals to get them approved by insurance companies
• Implement prior authorization workflow, policies, and procedures.
• Gathering, coding, and transmitting patient care information.
• Collects, posts, and manages account changes and payments.
• Ensures adherence to HIPAA guidelines and clinic procedures.
• Participates in continuing education in the field.
• Prepares and submits clean claims to various insurance entities in compliance with Medicare, Medicaid and Third party payer guidelines by electronic or paper submission.
• Update patient’s records in facility systems as needed
• Processes payments from insurance companies in a timely manner.
• Identifies and resolves patient billing issues.
• Assists patients with understanding their billing process.
• Prepares patient statements.
• Informs the Clinical Director or Medical Director of any issues pertinent to billing.
• Participates in staff meetings, training sessions, and other meetings as directed.
• Perform additional duties as assigned
• Serves as a resource regarding insurance resolutions and coding questions
• Other duties as assigned

Qualifications

• High school or equivalent (Required)
• Medical Billing: 1 year (Required)

Skills/Knowledge

Data entry skills

Analytical skills

Quality Focus

Time management skills

Professionalism

Attention to details

Financial skills

Documentation skills

Status:         Full-Time

qualifications

 The person in this position is part of the team concept in the Williamson Health and Wellness Center’s (WHWC) health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphasis on prevention and health maintenance. Assist the Provider and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

Essential Functions:

• Prepare the patient for examination.
• Note brief history or the reason for the visit in the patient’s chart.
• Take and record height, weight, and blood pressure, pulse rate, respiration, temperature.
• Assist the clinical staff in completing examinations and procedures as instructed.
• Completely fill out lab slips and other forms, when necessary.
• Administer medications and injections as ordered.
• Follow universal precautions to protect self and patients.
• Assist the medical staff in patient education.
• Stock exam rooms with supplies.
• Environmental and infection control cleaning duties for all patient care areas according to state and federal guidelines.
• Complete MA/LPN Performance Criteria training sheet.
• Perform CLIA Waived Testing
• Under the direction of the nurse or provider in charge, takes responsibility for medical supplies and cleaning of the medical instruments and equipment.
• Obtain laboratory samples and complete paperwork as ordered by the provider.
• Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.
• Referrals and Medication precertification’s when needed.

Desired Qualifications

• Must have successfully completed and graduated from an LPN program
• Must have current State of WV LPN License.
• Must have thorough education or training in the basics of medical terminology.
• Must have a High school diploma or equivalent.
• Prior experience as a medical assistant/LPN is helpful.
• Ability to work with clinical staff and handle pressure from more than one provider.
• Commitment to the concepts of preventive health care programs and team approach to health care delivery.
• Ability to learn about patients and their problems.
• Phlebotomy drawing certificate may be required.
• Must have a current CPR Certificate.
• Must have updated vaccinations or titers.

Qualifications:

The person in this position is part of the team concept in the Williamson Health and Wellness Center’s (WHWC) health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphasis on prevention and health maintenance. Assist the R.N., L.P.N., and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

Essential Functions:

• Prepare patient for examination.
• Note brief history or the reason for visit in the patient’s chart.
• Take and record height, weight, blood pressure, pulse rate, respiration, and temperature.
• Assist the clinical staff in completing examinations and procedures as instructed.
• Take the health history of pre-natal and family planning patients.
• Completely fill out lab slips and other forms, when necessary.
• Administer medications and injections as ordered.
• Follow universal precautions to protect self and patients.
• Assist the medical staff in patient education and family planning counseling.
• Stock exam rooms with supplies.
• Environmental and infection control cleaning duties for all patient care areas according to state and federal guidelines.
• Complete MA Performance Criteria training sheet.
• Perform CLIA Waived Testing
• Interpret for the clinical staff when necessary, “Spanish/English”.
• Under the direction of the nurse or provider in charge, takes responsibility for medical supplies and cleaning of the medical instruments and equipment.
• Provide HIV/Antibody counseling in accordance with established protocols and in compliance with State and Federal requirements.
• Obtain laboratory samples and complete paperwork as ordered by the provider.
• Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

Desired Qualifications:

• Must have successfully completed and graduated from a medical assistant program.
• Must have thorough education or training in the basics of medical terminology.
• Must have a High school diploma or equivalent.
• Bilingual in English/Spanish may be required.
• Prior experience as a medical assistant is helpful.
• Ability to work with clinical staff and handle pressure from more than one provider.
• Commitment to the concepts of preventive health care programs and a team approach to health care delivery.
• Ability to learn about patients and their problems.
• Must have current CPR Certification.

Working Conditions

There may be exposure to airborne and blood-borne pathogens and hazardous materials. This position is not eligible to be a telecommute position.

Position Summary

The Medical Receptionist is responsible for greeting and registering patients in a professional and timely manner. The receptionist is responsible for responsible and efficient use of electronic medical records in the clinic setting. The receptionist ensures that accurate demographic and insurance information is collected, creates patient charts/accounts, and collects and applies patient payments, all in accordance with accepted clinic procedures.

Duties and Responsibilities

• Communicates with patients in a welcoming, courteous, and professional manner
• Schedules patients in accordance with established provider schedules and clinic protocols
• Records no‐shows and cancellations in the system and inpatient records, and routes patient messages to appropriate clinical staff
• Obtains and/or verifies that current demographic information is accurate and up to date within the system
• Obtains and/or verifies insurance status and updates information in the system as needed
• Verifies insurance eligibility in accordance with established clinic procedures
• Routes phone calls to the appropriate party or takes complete, accurate messages
• Maintains strict patient confidentiality. Complies with OSHA regulations as well as all clinic safety standards
• Advises patients of clinic policies regarding scheduling, payments, no‐shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated
• Checks patients in and out, collects patient payments. Creates accounts for new patients
• Assists with filing, copying, faxing, and other clerical duties when time is available and at the direction of the supervisor
• Assists in maintaining the waiting room in a clean and orderly manner
• Participates in staff meetings, training sessions, and other meetings as directed
• Prints and copies Medical Records as requested by patients, insurance agencies, attorneys, etc.
• Other duties as assigned

Minimum Qualifications

• High school diploma or equivalency
• Experience with standard equipment including computers, copier, fax, multi‐line telephone, printers, etc.
• Strong math skills and ability to manage multiple tasks
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
• Ability to work independently and to use good judgment
• Ability to work effectively and harmoniously with co‐workers and function as a team member

Preferred Qualifications

• Associates degree in a related field
• Experience in a medical office setting
• Experience working with low‐income populations
• Knowledge of Microsoft Office software products
• Medical terminology